No one wants to be locked into a contract without knowing what the product or service is like. Some of us wish we knew that the latest iPhone wasn’t as flashy as the advertising made it out to be or before we spent $599 on satellite hardware…
Lightwire want to alleviate any uncertainties you have about a new internet connection, and let you decide whether you want to stay on as a customer or cancel within 30 days without facing any termination fees.
We’re so sure that you’ll love your new connection, that we’ll waive your termination fees and refund any charges you get in the 30 days if you don’t think Lightwire is a fit for you! Your install is free as well – how good!
Your 30 days will begin from the day the installer leaves your home and your connection goes live.
Now might be a great time to try out our Whole-Home WiFi Guarantee?
30 Day Risk Free Guarantee Terms and Conditions
Billing for your service will commence on the day that your service is activated (the day the installer turns your connection on), and you will receive your first invoice on the first business day of the following calendar month, covering the part month and the first full month in advance.
Within the first 30 days of your service being activated, you can cancel your service by calling Lightwire’s local customer service team on 0800 12 13 14 and requesting a cancellation.
If you do cancel your service within the first 30 days, Lightwire will waive any Early Termination Fees, and will apply a credit to your account covering the period that the service was active. Lightwire may still charge you for any excessive data overage charges, calling charges, or non-standard installation charges incurred.
If you have a Whole-Home WiFi Guarantee, you will need to return any Smart WiFi units that were provided to you via a supplied pre-paid courier bag, before Lightwire will issue any cancellation credits. Lightwire reserves the right to recover the full amount owing from you including Early Termination Fees if it does not receive the Smart WiFi units back within a reasonable time frame.
